Desktop Support Engineer

Job Description

Technical Skills:

• Server/ Client Operating System, Registry editing, Remote desktop troubleshooting. Escalated complex incidents/requests, MDM, BYOD, Inventory Management, Asset Tracking, IMACD, Desk Side Support, Printer setup, Thin client setup, Remedial Maintenance – HW B/F, Reimage, Hands and Eye Support
• Strong Asset Management skills
• All desktop Applications MS Office, Outlook, Internet Explorer, AntiVirus, Encryption software, etc
• Level 2 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
• Hand & Feet support for Data Center like Rack mounting, cabling, power supply. L1.5 troubleshooting of network/voice equipment’s, troubleshooting Print/DHCP issues and basic knowledge on Citrix & Avaya Infrastructure
• Backup Tape Rotation/Management

Process Skills:

• Manage and coordinate with third-party contractors and Vendors for server support
• Asset Management
• Use of Ticketing tool
• Queue Management
• Knowledgebase
• Email Etiquette

Behavioral Skills:

• Effective Business Communication
• Effective spoken and written English language skills
• Attitude to feedback/willing to learn
• Positive attitude to change
• Team Player